How can we help?

Any miles or points you collect will usually appear on your next statement. However, it can take a little longer. Rest assured your credits will show up on the following statement, at the latest. If for any reason your credits do not appear, you can claim missing miles hereYou can also call our customer services team, or send us an email using this web form

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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