How can we help?

If you have already made a booking, but it is impacted by a quarantine measure or other travel restrictions due to the Coronavirus, this booking can be modified or cancelled as outlined below:

  • Cancellation fees for any Pay on Collection (Pay Later) customers impacted by Coronavirus-related travel bans on rentals due to start prior to September 1st, 2020 will be waived
  • Cancellation fees for any Pay Online (Pre-Pay) rental customers impacted by Coronavirus-related travel bans on rentals due to start prior to September 1st, 2020 will be waived
  • For any customers who have booked through a third-party broker or website, please contact them directly for further guidance should your travel be disrupted.

For our up-to-date Coronavirus information and advice, please check here.

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