How can we help?

We understand that you may need to amend or cancel your booking for many different reasons. To make any changes or to cancel your existing booking, please visit our website here.  If you have booked through a third party, such as a travel agent or broker, please contact the booking source directly for assistance.

It is important that you have read and understood our cancellation policy which is included in our booking terms and conditions.

If you have prepaid for your reservation, please contact our customer service team or connect with our chat team using the below icon to request the applicable refund.  Please note that any refunds can take up to 5-7 working days to reach your account once it is processed.

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