The value of the pre-authorisation hold varies depending on the rental country, the rental location and the rental conditions.

To find out more about the amount and the possible exceptions or conditions of your pre-authorisation hold, please select your rental country from the below table:

If you have already rented and have additional questions regarding the pre-authorisation or its release, you can find more information here.
 

We do not currently offer a delivery/collection service. We have many conveniently located rental facilities for you to choose from and offer a fast, seamless pick-up process to get you on your way.

Rest assured, we are working diligently to provide the highest levels of safety at our facilities and in our vehicles. Find out more within our safety pledge.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Make the most of your trip with help and advice from Budget Travel Partner. Our dedicated representatives provide assistance and support in a wide range of languages and are on hand 24/7 over the phone or on email.

• Travel Partner gives you access to a translation service over the phone in multiple languages
• Budget offers support and assistance with  lost luggage, you can use it to report the loss or theft of mobile phones and tablets, and can help report all lost or stolen credit, debit and charge cards and advise on the best procedure to follow.
• Passport lost or stolen? Budget will provide the telephone number, address and opening hours of the nearest embassy or consulate as well as offer support on the processes for arranging a replacement passport.
• Travel Partner can help you  find addresses or contact details for local restaurants, hotels, hospitals or museums

Travel Partner is available at participating locations across Europe. You can add it to your online reservation when you book your rental – you'll see it when you add Extras to your booking (as long as it is one of our participating locations).  You can also add Budget Travel Partner when you call us to make a booking, or in person at a participating rental station.

If you cannot find your rental car, which can happen especially at major train stations and airports, please ask for assistance from our rental agency staff. You can reach them personally at the counter on site or by phone using the number provided on your rental agreement.