Published
If the country you are planning to visit is not in the table please visit our Location Specific Terms and Conditions for your country of rental. The applicable information is generally listed under the "ID Requirements" or "payment options" sections.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + £300** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the £300 by the amount we charge you for the “Fuel Up Front” product
The £300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The value of the pre-authorisation hold varies depending on the rental country, the rental location and the rental conditions.
To find out more about the amount and the possible exceptions or conditions of your pre-authorisation hold, please select your rental country from the below table:
| France | Germany | Italy | Spain |
| UK | Norway | Sweden | Portugal |
| Belgium | Denmark | Luxembourg | Switzerland |
| Austria | Poland | Czech Rep. | Others |
If you have already rented and have additional questions regarding the pre-authorisation or its release, you can find more information here.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
When you complete your rental and return the vehicle, we will charge your card and the pre-authorisation hold will be released by your card issuer. Depending on your card issuer, it can take up to 28 days before this is reflected in your account balance. As the pre-authorisation hold is not a charge, the release of funds may not appear on your card statement. Please note – even though the hold is not an actual charge, it still temporarily reduces the available balance on your payment card until its release.
In case of any further queries, please use the contact button and link below to submit a ticket with our customer care team and you will receive an email with the details of your authorisation hold.
We do not currently offer a delivery/collection service. We have many conveniently located rental facilities for you to choose from and offer a fast, seamless pick-up process to get you on your way.
Rest assured, we are working diligently to provide the highest levels of safety at our facilities and in our vehicles. Find out more within our safety pledge.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
Pets are allowed in our vehicles with prior agreement from the store you intend to hire from. However, if a vehicle is returned with a messy interior beyond normal levels of wear and tear, it will need valeting so a cleaning charge will be added. This charge varies by location. Your hire station will give you the exact figure or call our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
Yes, of course. In countries that offer this service, we are happy to adapt any car that allows us to fit hand controls. This is generally an automatic vehicle. Simply call our reservations team and we will be happy to help, providing you give us at least 48 hours' notice. Adapting a vehicle won't cost you a thing because we want you to enjoy the perfect journey without any stress. Further information about hand controls can be found here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
You only need Continental Cover if you travel from the UK. If you wish to drive abroad from your original rental location, it is a good idea to check the
Up-to-date information on our Continental Cover can be found here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
We do not currently offer delivery/collection services. We have many conveniently located rental facilities for you to choose from and offer a fast, seamless pick-up process to get you on your way.
Rest assured, we are working diligently to provide the highest levels of safety at our facilities and in our vehicles. Find out more within our Worry-Free Promise.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
For further information about driving from the UK overseas, please refer to our Continental Cover page.
If you are looking to travel between various other European countries, please review the location specific terms and conditions for the country from which you are hiring.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You are prohibited from hiring a car in the UK if you have any unspent driving convictions for the following infractions
- Careless, reckless or dangerous driving
- Driving or attempting to drive whilst under the influence of drink or drugs
- Using a vehicle uninsured against third party risks
- Theft or unauthorised taking of a vehicle
- Have been disqualified (or anything similar) in the last 10 years
- If you have convictions for offences not listed above which total more than 6 points on your licence, your rental will be refused
To find out more, please contact the location directly.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If you would like to extend your current hire car, we'll do our best to help. Please contact the rental station in the country where you rented using the information located on your rental agreement or look up their contact details here. For UK rentals only, you can also email the UK team via Avisbudget.Ukoperations@abg.com quoting your rental agreement number or the registration number of the vehicle. Please do not use this email address for any rentals which have taken place outside the UK as the team are not able to support with the extension of non UK rentals. Please note – extra days will be charged at 'pay at location' prices and your pre-authorisation will be updated to include any anticipated additional costs. We will try to help you extend your rental over the phone, however sometimes you may be required to visit one of our locations.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
The value of the pre-authorisation hold varies depending on the rental country, the rental location and the rental conditions.
To find out more about the amount and the possible exceptions or conditions of your pre-authorisation hold, please select your rental country from the below table:
| France | Germany | Italy | Spain |
| UK | Norway | Sweden | Portugal |
| Belgium | Denmark | Luxembourg | Switzerland |
| Austria | Poland | Czech Rep. | Others |
If you have already rented and have additional questions regarding the pre-authorisation or its release, you can find more information here.
If the country you are planning to visit is not in the table please visit our Location Specific Terms and Conditions for your country of rental. The applicable information is generally listed under the "ID Requirements" or "payment options" sections.
Please visit our Location Specific Terms and Conditions for your country of rental. The applicable information is generally listed under the "ID Requirements" or "payment options" sections.
We recommend returning your car to the same pick-up location because dropping it somewhere else will cost more. However, we want you to enjoy every mile of your journey so we always try to be as flexible as we can if you wish to return it to another location in the same country (one way rentals are not permitted to other countries). Any extra cost will be included in your booking fee so you know upfront, however, any changes to your original booking could result in additional costs.
Further information can be found in the location specific terms and conditions for your hire location country.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Unfortunately, you would not be able to collect your vehicle if our office is closed. However, if your flight number is present in your booking, we'll be aware of any delay to your flight and will endeavour to keep the vehicle for you. It's imperative you provide your flight number when you book, otherwise we have no way of knowing if your flight is delayed.
For more information, please reach out using the icons below.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We’re proud of the fact Budget has a modern fleet of cars and vans, which are all exempt from the Ultra Low Emission Zone charge. For more information about ULEZ please visit this page
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + £300** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the £300 by the amount we charge you for the “Fuel Up Front” product
The £300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
Whether you're hiring a car or van, you just need a clean driving licence that covers the vehicle you're hiring. Don't worry if you have points on your driving licence. You can still hire a car in the UK if you have six or less points. You must have held your driving licence for at least three years (or at least one year if you are hiring in the UK) and it must be from the country you live in. Please remember to bring your physical driving licence with you when you collect your vehicle (we don't access electronic licenses). If you're driving abroad, you and your additional driver will also need to bring your International Driving Permits. But in some countries, such as China, you can only drive if you have a Chinese driving licence.
Discover whether you need an International Driving Permit for your trip and how to apply on the gov.uk website.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Budget van hire has a national network of locations offering a wide range of light commercial vehicles. We offer competitive business solutions to cover all short, medium and long term rental durations. Our van team is ready to support and advise you. For further information, please visit our business renters page.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We're always looking at ways to offer you premium car hire at the best value. That's why you may receive car hire discounts if you have a Frequent Traveler or Air Miles card, to make your journey even more of a pleasure. Discover our latest offers
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand plans can change or you might change your mind. Whether you want to upgrade your vehicle or add extra comforts, it's effortless updating your booking.
Simply go manage your booking, or contact us
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
The Premium Location Fee, which is included in your booking quote, helps to cover the extra operating costs incurred at premium locations such as airports, train stations and city centres. While the Premium Location Fee, also known as the City Supplement or Airport Surcharge, is included in your reservation quote, it is also applied as a percentage to any additional counter products selected at the rental location. For clarity, this is itemised on the rental agreement and invoice. Don't worry, this is not a duplicate charge and the itemised line may include the quoted portion from booking as well as any portion for additional selected items.
Should you have any other questions about how your invoice was calculated, click here or reach out using the icons below.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, we do have vehicles with roof/ski racks available, however unfortunately not all of our vehicles at every location. This service is available at certain rental locations and may depend on the vehicle category selected.
For more information check out our location specific terms and conditions for the rental location. Alternatively you may also contact via the icons below to speak with one of our agents.
Our policy usually dictates that Avis and Budget will supply customers with a full tank of fuel at the beginning of their rental. Customers are also expected to return the vehicle with a full tank (or at the same level as the vehicle was picked up.
If you don’t have the time to refuel, we can do it for you but please keep in mind that this will incur an additional fee. Want some more information? Check out our refueling options.
If you're a member of a loyalty programme with one of our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Don’t worry. Call the 24 hour Freephone emergency breakdown helpline provided in your rental agreement and we will come to help. No matter when or where, we will be there. Please note that breakdown assistance will not cover every situation. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support. Find out more.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Our rental documents are designed to clearly itemise each product and charge for ease of reference for our customers. The estimated amount due at the end of the rental is highlighted on the agreement for clarity. If you haven't already paid for extras such as a sat nav, you will pay for them at the end of your trip. You may also be charged if your hire vehicle is damaged. requires refuelling or you return it late.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We offer the latest hire cars and only keep them in our fleet between six and 12 months, and never more than 18 months. You'll always be behind the wheel of a quality model – we make sure of it.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, of course. When you search for your hire vehicle, we'll simply show you the cars available and their respective prices. No strings attached.
Ready? Get a quote
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, if the vehicle has been involved in an accident or has sustained damage you must report the accident to the police immediately and to us within 48 hours, even if no third party was involved.
If you have any questions about the car, please refer to the manufacturer’s handbooks in the first instance which can be found here:
- Citroen – INFOTEC – Citroen Service
- Ford – Download Your Ford Owners Manual Here | Ford UK
- Honda – My Honda | Owner's Manual | Honda Auto
- Hyundai – Owner's Manual – Hyundai Maintenance | Hyundai
- Mercedes – ?Mercedes-Benz: Interactive Owner's Manuals
- Peugeot – INFOTEC – Service Box Peugeot
- Seat – Find the right handbook for your SEAT | SEAT UK
- Skoda – ŠKODA Owner's Manuals (skoda-auto.com)
- Vauxhall – Vauxhall Owners’ Manuals | Car & Van Manuals | Vauxhall
- Volkswagen – Volkswagen Owners Manuals | Volkswagen UK
Alternatively you can call the Budget location where you collected the car, providing your booking reference number or rental agreement number. The phone number will be on your rental agreement. If you don't have it to hand, look up your hire station.
If you believe the car has a technical fault, please contact Breakdown Assistance – Lines open 24/7: 0800 200 888.
As of the 1 April 2022 our Heathrow Terminal 5 office can be found at our brand-new location at the Holiday Inn London, Bath Road, UB7 0DQ.
When you arrive at Heathrow Airport Terminal 5, please proceed to bus stop 25 (located on the arrivals level of Terminal 5) and take a short, 6-8 minute shuttle journey on our free 24 hour shuttle service.
When returning your vehicle please return to our new office. You will then take the short shuttle journey to Terminal 5 where you will be dropped off immediately outside of the arrivals level of Heathrow Terminal 5.
For additional information or to start your journey, click here.
You just need to bring your:
- Driving licence*
- Credit card (if it’s a high value vehicle two payment cards must be provided, one of which needs to be a credit card)
- Proof of any discount (such as a frequent flyer)
- Photo ID for international rentals (such as a passport or driving licence)
*If you hold a UK driving licence and are renting a car or van in the UK, you must bring a DVLA licence code with you when collecting your vehicle. Codes can be requested at this link
You may also need to bring proof of where you live, which could include a recent utility bill or bank statement. Your driving licence will not be accepted as proof of address. For more information on the rental requirements where you wish to rent, please review our location specific terms and conditions.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We're almost always able to reunite possessions with their owners. Call the Budget location where you returned your car, providing your name, the item(s) you left behind and either: your booking reference number or rental agreement number. We will then check the vehicle for you. The phone number will be on your rental agreement. If you don't have it to hand, look up your
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes. In some locations You can pay using Visa and MasterCard debit cards or Maestro cards. Please refer to our location specific terms and conditions
Planning a trip? Start your journey.
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We understand you might get delayed, so we try to be flexible. If you’re running late or need to extend your car rental, please make sure you contact us as soon as possible. Should you return the vehicle late – without notifying us or extending your hire – you may be subject to a late return fee. If you fail to extend the rental and you are more than 29 minutes late returning the vehicle, your rental will be extended and you will be charged an extra day’s rental at current pay at location prices plus a late return processing fee for each day or part of a day until the vehicle is returned.
If you overrun past your agreed return date and time, you will incur a late return fee. If you still haven’t returned the vehicle 24 hours later, then another late return fee will be applied. A late return fee will continue to be added every 24 hour period thereafter, until you return the vehicle to the rental station.
Depending on the country of rental, the daily late return fee will be (inclusive of VAT): £15.00/CHF 20.00/150.00 (DKR, NKR or SKR)/ Between €15 and €18.60 (country dependent) or the equivalent amount in local currency.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We always have several active offers to meet our customers needs. Discover our latest offers here. If you have any questions about the offers, please contact us using the icons below and we are happy to help.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If you have already booked your hire vehicle, you will find our contact details in your booking confirmation email. Or simply look up your nearest hire station. If you still have your hire vehicle and would like to change or extend your hire or request anything else, you will find the contact details on the first page of your rental agreement. Alternatively, you can contact us using the below icons.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We offer you a couple of ways to pay to make it easy. You can pay online now or pay on collection and we'll charge you at the end of the hire. The choice is yours.
We accept Visa, MasterCard, American Express and Diners/Discover credit or charge cards. We do accept debit cards in some locations, however this varies so please be sure to check out our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Recent government measures may have led us to alter the operating hours of some of our rental locations. You can find a complete up to date list of our UK station openings and their hours here.
Our customer care team is operational between 08:00 and 16:00 (UTC+0).
Our reservation's team is is operational between 08:00 and 17:00 (UTC+0).
Sorry to hear your journey wasn't perfect. If you feel we did not provide the service you deserve, we want to know about it so we can make it better. Please feel free to reach out using the below icons to live chat, phone or e-mail our customer care team.
Breakdowns, however unlikely, may happen but don't worry, we won't leave you behind.
If you need to call for roadside assistance, you must only call us or our roadside assistance provider.
Breakdown Assistance:
- 0800 200 888 (UK callers, Free from a UK BT landline; calls from mobiles will be charged at your network's chosen rate. Lines open 24/7)
- +44 175 384 9068 (Calls from abroad, international rates may vary)
- If you are renting abroad, contact details can be also found on the first page of your rental agreement, or inside the vehicle.
Don't worry if you do not have our Roadside Assistance Plus. We offer 24 hour emergency breakdown assistance in case you have a mechanical breakdown or are involved in an accident. No matter where or when, we will be there. Please note that our standard breakdown assistance will not cover every situation and additional charges could be also added to your final invoice. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade tofull roadside support.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Any miles or points you collect will usually appear on your next statement. However, it can take a little longer. Rest assured your credits will show up on the following statement, at the latest. If for any reason your credits do not appear you can add them here
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Need to get in touch with us about your rental? Please call our Customer Service Team and we will try to help. From the moment you collect your hire vehicle to the moment you return, we want you to enjoy every mile of the journey.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We consider your rental a long-term hire if the rental period is at least 28 days.
In case you would like to extend further, we need to open a new rental period with a new rental agreement number.
Our Rental Operations Team will contact you via SMS before the original check in date to ask how long you wish to extend the rental. In the SMS you can find a secure website link where you can add the return date and the current total mileage reading of the hire car in order to extend the rental. (If you already have a new reservation number for the next period, you can add this information as well on the site).
Our Team will process the extension as soon as possible, however for technical reasons, only after the due date of the rental.
In case you would like to discuss your rental extension, you can send us an email or call us during working hours (Monday-Friday 9 AM – 4 PM, CET time +01:00), please make sure including your rental agreement number or the plate number of the car in your email or have this data available before the call.
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UK |
In case the rental country does not appear in the list above, please contact the rental location.
On your rental agreement you can find the date and time when the rental period ends and the address of the Budget location the car needs to be returned to.
We will send you an automatic reminder SMS before the rental car is due to return.
In case you cannot return the car on time, you have the opportunity to extend the rental without attending the rental location. Please reply to our SMS with the new return date and make sure that the additional charges for the extension are available on your account.
If your rental exceeds the 28 days, it means you have a long-term rental and a new rental agreement should be opened. Please see details here.
In case you would like to discuss your rental extension, you can send us an email or call us during working hours (Monday-Friday 9 AM – 4 PM, CET time +01:00), please make sure including your rental agreement number or the plate number of the car in your email or have this data available before the call.
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Rental Country |
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Phone number |
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France |
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Germany |
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Italy |
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Portugal |
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UK |
In case the rental country does not appear in the list above, please contact the rental location.
The vehicles in our fleet are only available for a certain period.
If your current hire car reaches the end of its service life at Budget, the car needs to be return to the manufacturer. You only need to attend a rental location and we will provide you another vehicle within the same category you currently have.
Our Rental Operations Team will send you an SMS with a secure website link where you can choose a convenient date/time and Budget location for the vehicle exchange.
Our team will then review your requested date/time and fleet availability for that location and in case of any changes will contact you.
In case you would like to have further information regarding the vehicle exchange process, you can send us an email or call us during working hours (Monday-Friday 9 AM – 4 PM, CET time +01:00), please make sure including your rental agreement number or the plate number of the car in your email or have this data available before the call.
| Rental Country | E-mail Address | Phone Number |
|---|---|---|
| Germany | os_de@abg.com | +49 6171681316 |
| Portugal | os_pt@abg.com | +351 910016911 / +351 910025403 |
| Spain | monthly.team@abg.com | +34 913480186 |
If your rental country does not appear in the above table, please contact your rental location directly using the number on your rental agreement.
Retrieve your invoice below. Use the format: E123456789 for a rental agreement or 12345678XX9 for a reservation number and your last name as written on your agreement.
| You can find your invoice 36 hours after your rental has ended using your booking reference number, or rental agreement number.
If you have already tried to retrieve your invoice online, but aren’t having much luck, your invoice may not yet be available.
Please contact our team using the icon below if you need further help. |
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe. We will regularly update our website with any changes. You can find a complete up to date list of our station openings and their hours here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We make the booking process as seamless as possible for you. You can create a booking using our app, or via our website, following the simple steps – Click the arrows at the bottom to view the next steps.
On the home page of our website you will see the first booking step. Simply enter where, when and what date you’d like to pick up and return the vehicle.
Next, you choose your vehicle category. The base price will appear to give you an idea of what you can expect to pay for your rental. This price does not include any of our additional products or services.
The third step is to choose how you’d like to pay and any additional products or services you may need:
The last step is to simply follow the steps to input your details and payment information.
Once complete, your booking will be created and a confirmation will be e-mailed to the address presented in your details section.
If you would like some further guidance or advice, please speak with one of our agents using the below icons during office hours.
When you collect your hire vehicle you will receive a rental agreement. This document contains all the information you need to know, including the booking price and the vehicle’s condition. You will need to check and sign your rental agreement before you drive your hire vehicle away.
It’s a very quick and simple document, because we don’t want to hold you up on your journey.
Find out more about the rental agreement.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We make booking a seamless process from start to finish. Book cheap car hire online, hassle free:
If you wish to set up a business account, or a business rental, please click here for more information.
Please ensure you understand all of the rental requirements prior to making your booking to ensure that everything goes as smooth as possible. .
Need some further assistance making a booking? Click here for a step-by-step guide to make a booking, e-mail us, or use the chat icon below to speak with one of our live agents during office hours.
We go to great lengths to ensure that our vehicles are thoroughly cleaned and maintained after and prior to each rental. If something has not met your expectations, we are happy to replace it with another suitable option; just let one of our agents know before you leave the station and we will get you on your way as soon as possible.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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To hire a car in the UK, you need to be at least 23 years of age at the moment of collecting the vehicle and have held a driving licence for at least one year. If you or any of your additional drivers are under the age of 25, you'll need to pay an extra fee per day. The amount depends on where you hire a car, because the law and insurance terms vary between countries. If the location charges a premium fee, it could cost more. The minimum age you can hire a car also varies from country to country. You can find specific information in our
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On our website you can only book one hire car at a time. That's not to say you can't reserve more hire cars. Simply make a separate booking. Please remember that if you need more than one car for the same rental period and location they must be under two different drivers name. Please also remember that all rental requirements must be met for the other drivers as well. If you need assistance making or amending a booking, please contact us.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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You certainly can. We understand you might need your hire car for longer than 28 days, so we offer our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We know that our customers hire vehicles for many different reasons, and have many different refueling needs. For your convenience, we offer 4 different refueling options:
– Bring Back Full If you bring the vehicle back full, or at the same level as the vehicle was picked up at, there won't be any charge. If there happens to be any missing fuel at the start, and it isn't the same as your rental agreement, please let one of our staff know or take a picture if you are in a hurry.
– Fuel Up Front This option allows you to purchase a full tank of fuel at a lower price per litre than our Pay on Return rates. You pay one flat fee for any amount of fuel, so try to return it as close to empty as you can to get the best value. If the vehicle is returned full, we do not charge you for Fuel Up Front.
– EZ Fuel If you drive for 75 miles (120 km) or less you can pre-pay a flat fee and we will take care of refuelling. If you choose to refuel yourself, please keep the receipt and present it when you return the vehicle.
– Pay On Return If you don’t have the time to refuel and haven’t taken Fuel Up Front, we can do it for you. Please keep in mind that this will incur a small fee. Want some more information?
Check out our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Make the most of your trip with help and advice from Budget Travel Partner. Our dedicated representatives provide assistance and support in a wide range of languages and are on hand 24/7 over the phone or on email.
- Travel Partner gives you access to a translation service over the phone in multiple languages
- Budget offers support and assistance with lost luggage, you can use it to report the loss or theft of mobile phones and tablets, and can help report all lost or stolen credit, debit and charge cards and advise on the best procedure to follow.
- Passport lost or stolen? Budget will provide the telephone number, address and opening hours of the nearest embassy or consulate as well as offer support on the processes for arranging a replacement passport.
- Travel Partner can help you find addresses or contact details for local restaurants, hotels, hospitals or museums
Travel Partner is available at participating locations across Europe. You can add it to your online reservation when you book your rental – you'll see it when you add Extras to your booking (as long as it is one of our participating locations). You can also add Budget Travel Partner when you call us to make a booking, or in person at a participating rental station.
Yes, of course. We understand you want to share the joy with others so we make it easy for you to add another driver. Your additional driver will simply follow the same hire rules as you. The only thing you need to do differently is pay to add them, so they're covered under your hire agreement. Remember, we need to see all drivers' licences when you collect your hire vehicle. Please note that for additional drivers under the age of 25, a young driver's surcharge will apply. The amount you'll pay will be in your online quote. In some countries, drivers who share a surname don't have to pay more. The amount varies by country and will be clear when you book your hire vehicle online.
Want to add another driver? Find out more.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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In some countries your mileage will be capped. This will be shown in the third step (Prices and Extras) of your booking journey and on your rental agreement. Please note that if you go over your allotted mileage, you will be charged per km/mile.
Need more advice? Contact us using the icons below.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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To hire a car in the UK, you need to be at least 23 years of age and have held a driving licence for at least one year. If you or any additional drivers are under the age of 25, you'll need to pay an extra fee (underage surcharge) per day. The amount varies by country and will be quoted when you book your hire vehicle online.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We offer a range of products and services to enhance your journey. If you're booking online you can reserve extras including child seats, Mobile Wi-Fi, GPS, Travel Companion Tablets, luggage racks and snow chains for most European journeys. Some extras can only be paid for over the counter. Don't worry if you book online they will still be reserved for you. Just pay for them when you collect your vehicle. In certain countries such as the US, you can only reserve extras over the counter. Remember to plan ahead. Depending where you hire, we'll need 72 hours' notice if you book online. If it's less than 72 hours before your journey, please contact us at the location or contact us.
Please find below a list of the services you can choose from.
Want to add extras? Discover more about our Extras for your journey or contact us.
If you have already rented and have additional questions regarding a product or how your invoice was calculated, you can find more information here.
Yes, our Mobile Wi-Fi offers 500MB of wireless internet per day for up to 5 laptops, smartphones, tablets or any other Wi-Fi-enabled device. Enjoy the freedom of mobile connectivity in or out of your hire car, without exorbitant roaming or hotel data charges.
If you are travelling for business, you can keep in touch with HQ and your clients.
If you are driving with kids, you can keep them entertained on long journeys.
If you want to check out what other services and products we offer to make your car hire easier, click here.
Yes, you can.
Getting lost can be a frustrating, stressful experience. Budget car rental offers dependable, easy to use navigation systems with voice prompts, stocked with helpful features like lane guidance, detailed views of tricky junctions and real-time speed camera alerts.
Budget GPS is offered at hundreds of Budget rental stations worldwide and comes in a range of satellite navigation models.
Worldwide prices will vary.
If you want to check out what other services and products we offer to make your car hire easier, click here.
What you get with Budget Travel Companion Tablet:
- Wi-Fi Hotspot for connecting up to 5 Wi-Fi enabled devices
- TripAdvisor – the "go to" app to find the best places to eat, visit and stay
- Choice of 3 navigation apps including Sygic GPS featuring real-time parking support
- 1GB data per day – enough to browse 300 web pages or watch 4 hours of YouTube videos
- Eventbrite and TodayTix – complete ticketing solution for local shows/events
- Google Translate and XE Currency converter providing support when away from home
Budget Travel Companion Tablet is currently available from selected locations : Birmingham Airport, Edinburgh Airport, Glasgow Airport, Heathrow T3&4, Heathrow T2, Heathrow T5 and Manchester Airport.
If you want to check out what other services and products we offer to make your car hire easier, click here.
When you rent with us, you can choose from a wide range of technology options.
Budget Travel Companion Tablet
Just be sure to select the device you need ahead of time when booking your vehicle online or when adding to an existing booking.
SCDW is our Super Collision Damage Waiver. This product reduces your excess to zero which means if there's new, non-negligent damage to the outer body of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Discover more about your
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RSN is our Roadside Safety Net product. This product removes ancillary costs that may be associated with a vehicle breakdown, such jump start or towing fees. When selected, RSN will be included on your signed rental agreement at the beginning of your rental. It will be charged at the end of the rental along with any outstanding rental charges. Discover more about our cover options
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Windscreen Protection reduces your windscreen excess to zero which means if there's new, non-negligent damage to the windscreen of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Unlike our other protection options, you won't be able to choose this ahead of time, so please ask about it at the station when you arrive. Discover more about your
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We understand that you may need to amend or cancel your booking for many different reasons. To make any changes or to cancel your existing booking, please visit our website here. If you have booked through a third party, such as a travel agent or broker, please contact the booking source directly for assistance.
It is important that you have read and understood our cancellation policy which is included in our booking terms and conditions.
We understand this is a common concern. When you collect your hire car, we will check it and mark any existing damage on your rental agreement or vehicle condition report. You then sign this to confirm you are satisfied. Rest assured, we will never charge you for any damage that already existed. You will not be charged for any small scuffs and dents you pick up during your journey, as we understand this is normal wear and tear for any vehicle. These are:
- Panel – abrasions or surface scratches less than 25mm (1inch)
- Panel – dents less than 25mm (1inch)
- Panel – paint stone chips (no dent) less than 3mm (0.12inch)
- Glass – chips less than 3mm (0.12inch) Wheels – scratches less than 25mm (1inch)
- Interior – seat tears/burns less than 3mm, carpet tears/burns less than 10mm (0.39inch)
If further damage was caused to the hire car during your rental, you will be charged in line with industry standards using estimating tools such as Audatex. In the case of any damage, we will charge the total repair costs up to the excess amount, which was agreed at the time of your rental contract unless there was a breach of our terms and conditions.
Find out more about
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If you cannot find your rental car, which can happen especially at major train stations and airports, please ask for assistance from our rental agency staff. You can reach them personally at the counter on site or by phone using the number provided on your rental agreement.
If you booked using your payment card, you will receive an invoice which is simply for your records. At the bottom of the invoice, it should say: No payment necessary. The amount due will be charged to your credit card.
If you would like to know more about how your invoice was calculated please click here.
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If you're not sure what some of the entries on your invoice refer to, we are happy to help. Please use the below icons to chat, e-mail or phone our customer care department, or click here for more info.
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Your hire car will run on either diesel or petrol. Or if it's a hybrid, petrol and electricity. It depends which model you choose. But always remember to refill your car with the right type of fuel. If you're in doubt, check your rental paperwork for the fuel type or call your hire station whose number is listed on your rental agreement.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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You can pay for Fuel Up Front when you collect your hire vehicle. This simply means that you pay for a full tank of fuel upfront, saving you the hassle and time of refuelling before you return. This not only saves time but also money, because we offer a discounted rate compared to our fuel on return rates. If you choose Fuel Up Front but bring your hire vehicle back with a full tank, don’t worry, we won’t charge you for Fuel Up Front. But if you bring it back partly full, unfortunately we can’t provide a refund and you will be charged the full amount as listed on your rental agreement, so try to return the vehicle as close to empty as possible.
Discover more about Fuel Up Front and your other fuel options.
You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, if you have Personal Accident Insurance. It also covers you and your passengers if you’re injured in an accident, plus any damage to your personal belongings. Personal Accident Insurance isn’t automatically included with your rental, but you can purchase it over the counter when you collect your hire vehicle. The cost varies depending where you hire your vehicle. Find out more by using the live chat option below . Before you take out Personal Accident Insurance, it’s worth also finding out whether your existing travel insurance already covers you.
Discover more about your protection options.
Don’t forget to review the terms and conditions , which include everything you need to know ahead of your journey as well key points full details of your Personal Accident Insurance Coverage.
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We are sorry our website seems to be giving you trouble. We know how frustrating IT problems can be and we are always looking for ways to improve. Please contact our customer care team using the icons below during office hours and we'll do our best to get it sorted out as quickly as possible.
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Budget will still track late flights assuming the correct flight details have been added to the reservation.
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We understand you might be delayed, especially if you're arriving by air. To keep your journey hassle free, we always work around you where possible. Just remember to tell us your flight number when you book your vehicle so we can be prepared. Regardless of how long your flight is delayed, your hire vehicle will be ready for you. If you're hiring a car from a location other than an airport and are delayed by more than an hour, please call the station. Our telephone number is on your booking confirmation.
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If you drive your hire vehicle through Central London between 07:00 and 22:00, any day of the week, you pay a fixed fee each time you pass through a Congestion Charge zone. When you hire a car within the Congestion Charge zone in London, we can pay on your behalf for the first day of your hire. Just let us know when you collect your car and we will add it to your rental agreement. You will need to pay the charge for the other days of your rental, so find out where these areas are by viewing the Congestion Charge map. Discover more about the charge and how to pay it.
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AdBlue is a diesel engine additive found in most of our diesel vehicles which helps to reduce NOx emissions.
Each vehicle fitted with AdBlue is also equipped with a warning light, which signals the next exhaustion of the additive. The remaining level will be indicated directly by the vehicle instrumentation. It is important to remember that the exhaustion of AdBlue causes the vehicle to be inoperable. Thus, when the warning light comes on, it is advisable to refuel AdBlue immediately.
Refueling can be done free of charge by going to one of our branches, facilities or affiliated networks or any gas station, before payment. In the latter case, the amount will be refunded and deducted from the amount due for the rental, upon return, upon presentation of an invoice.
We're sorry that you've had to cancel your booking with us. Please first ensure that you have read our
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Your privacy means a lot to us. Please have a read through our Privacy Policy, which explains exactly how your data is used, collected and protected, as well as the types of cookies used by this website. We make sure that your personal data is further secured by only ever discussing personal information or details of a rental with the main driver of that rental, unless express written consent is given to us to speak with someone else.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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When a traffic offence occurs, we are notified by the relevant authorities as the registered owner of the vehicle in order to identify the driver of the vehicle. Whenever possible, liability is transferred to the driver of the vehicle at the time of the offence and the authorities re-issue the Penalty/Parking Charge Notice to the driver. We charge an administration fee to cover our costs involved in this process. Following a liability transfer, the authorities contact the driver directly by post with the re-issued fine. Rest assured, the dates of fine payment are updated so that the driver is not affected by the time taken to transfer liability. In some circumstances, liability cannot be transferred and the fine is paid on your behalf by us. The lowest possible fine amount is paid and is charged directly to the customer. Please note, to dispute an offence, the authorities must be contacted directly. Details of the dispute process and all contact details for the authority will be detailed on the re-issued penalty charge notice that you will receive.
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You pay for each day you hire a vehicle, which is based on a 24 hour rental period. If you return your hire vehicle within 24 hours, you'll still be charged for the full day. There's also no penalty for returning your vehicle up to 29 minutes late, but for returns after this time we're afraid you will be charged for another day as well as a late return fee. If you are going to be late or would like to extend your rental period, please call your hire station ahead of time to let us know.
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At the start of your rental, we will ask your card issuer to hold a sum of money for us. This is a temporary hold against the funds you have available on that card. We do not charge your card and no money is taken from your account. Your card issuer will usually present this authorisation hold as a pending transaction that reduces the money you have available to spend.
For further information about the pre-authorisation and the value of the authorisation hold, please click here.
When you complete your rental and return the vehicle, we will charge your card and the pre-authorisation hold will be released by your card issuer. Depending on your card issuer, it can take up to 28 days before this is reflected in your account balance. As the pre-authorisation hold is not a charge, the release of funds may not appear on your card statement. Please note – even though the hold is not an actual charge, it still temporarily reduces the available balance on your payment card until its release.
In case of any further queries, please use the contact button and link below to submit a ticket with our customer care team and you will receive an email with the details of your authorisation hold.
Once you bring the vehicle back, the reversal process starts automatically and your bank is notified that the funds should be released. The funds should be available within a maximum of 28 days of the date/time that your rental was checked in. Unfortunately, we only have access to trigger the release of funds and have no control regarding the time taken for your bank to return the funds to your account. As this transaction is a hold of funds and the money does not leave your account, the release will not reflect on your account as a credit or refund, but rather the pending transaction will disappear and your available balance will increase. If you have any specific questions regarding a pre-authorisation and your rental is already finished, your bank is the best place to seek more information and assistance.
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Our Terms and Conditions are available for your review here. Our Terms and Conditions vary depending on the rental location and type of terms selected. Please the rental country where you will be collecting your vehicle so that we can provide the applicable documents. These documents can be accessed in eight different languages.
Visit our locations page to find the closest and most convenient location for you and start planning your journey.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Currently, only a small portion of our fleet is equipped with trailer hitches. Find out if you can rent a car with a hitch for your trip by contacting the rental station directly. If you have already booked your rental vehicle, you will find our contact details in the booking confirmation email.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Smoking is strictly prohibited inside all of our vehicles. If we believe that someone has smoked inside the car during the rental period, an additional charge will be applied to cover our added specialist cleaning costs.
If, on the other hand, at the beginning of your rental you notice a cigarette smell, please let the station know and we will provide you with a new vehicle.
If you are a member of a loyalty program with one of our partners, you can accumulate miles or Frequent Traveller points when you hire from us.
In order to use your earned points, please visit the website of our partner whose loyalty program you are a member of. You can find more information about our partners here.
Remember to check our terms and conditions when making a reservation. They include everything you need to know before your rental.
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Have you already planned your reservation? Check your reservation.
If you cannot find your rental car keys, please first call our agents at the rental agency (listed on your rental documentation) and report the lost keys. Usually, we have a spare key for vehicles in a central storage location, which is then ordered for you by the agency.
Additionally, there may also be times when we need to have the rental car towed by a breakdown service if the keys cannot be secured otherwise.
You will be responsible for any loss or damage to the rental car keys. The amount of these costs depends on the country of rental. Costs resulting from loss of keys, such as towing service and replacement of the keys, must be paid by the customer.
Unfortunately no, the name on the rental agreement, the "named" or "main" driver, must remain as it has been reserved. Should the main driver be unable to drive the vehicle or pick up the reservation, the rental must be cancelled and re-booked under the new designated name at current pay at location rates. Please note that for any cancelled reservations there may be cancellation fees as set out in our booking terms and conditions.
If the rental has already begun, you may wish to add an additional driver so that another individual can drive the vehicle, however the named driver cannot be changed.
Many city centers in Italy are defined "Restricted Traffic Zones". These areas are not accessible to vehicles on certain days or times as prescribed by the relevant traffic authority. Even when driving a rental car it is necessary to respect these restrictions to avoid incurring an administrative penalty.
Some of our stations are near central areas and "limited traffic areas" and it is therefore necessary to pay careful attention not to enter the ZTL. We do our best to inform you when it is nearby and of the possibility of returning the vehicle avoiding entry into the ZTL.
If you are not sure whether or not the station is close to a ZTL or which route to take to return the vehicle, do not hesitate to ask.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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In the rare event that a service light comes on during your rental, please contact our roadside assistance team using the number provided on your rental agreement and we will arrange a vehicle exchange. We apologise for any inconvenience that this will cause.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Already planned a trip? Check your booking.
We offer van hire in selected stations in a number of countries. To find out if you can hire a van for your journey, simply tell us where and your options will appear when you
We do not allow our UK vans to leave the country. These rentals are for use within the UK only. Please also note that one-way rentals are not available to book online and must be agreed in advance. Please contact our reservations team.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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The safety of our customers and staff is of paramount importance to us. If you are due to return your UK hire car but have been told to self-quarantine or have tested positive for COVID-19, please contact our UK Operations Support Team (AvisBudget.UKOperations@abg.com) as soon as possible. Please ensure that your hire car is parked in a safe and secure location where no fines will be obtained. Please take photos of the fuel and mileage readings and include them with your email to our UK Operations Support Team. Your rental will remain open until the vehicle is returned back to one of our UK rental stores. Once you have contacted us, the rental will be frozen for the isolation period remaining, we will require a photo of the mileage and fuel level at the time and confirmation that you are required to isolate. Please note this applies to UK rentals only. If your rental has taken place outside of the UK please contact the relevant store directly for advice.
For our up-to-date Coronavirus information and advice, please check here.
When you arrive at Heathrow Airport (see here for Terminal 5) and you have collected your luggage from the luggage reclaim we would ask that you call ahead for a shuttle bus and it will depart from our office to collect you from the terminal you arrived at and take you to our Avis Budget office at the airport. It can take approximately 10 to 15 minutes for the shuttle bus to reach the terminal you arrived at, dependent upon road traffic, hence the request to call in advance due to the current situation and environment. Our buses do run on a schedule to each terminal 7 days a week between the times of 5:30am to 11:30pm daily, but by calling ahead we will be aware of your arrival. The number to call is 0208 754 7150.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Our new service saves you time at the counter, allowing you to speed up your rental collection by registering your details in advance so you can easily grab the keys and go.
To save even more time, register via WhatsApp and share your DVLA licence code before arriving at our UK rental stations (we only need this for UK residents renting in the UK).
It’s simple. Hit the book button online and fill in your details straight away.
Use the button on the booking confirmation page to get started. To complete QuickPass, we need a few details from you – so have your driving licence and payment card ready. Enter all your details, customise your rental and click done. It’s really that easy!
Don’t have your details to hand? Don’t sweat it. You'll have plenty chances to do this before your rental. If you forget, we’ll send an email reminder.
Open Monday to Friday, 8am to 5pm. Calls are free from a UK BT landline. Calls from mobiles will be charged at your network's chosen rate.
RSN is our Roadside Safety Net product. In addition to the standard breakdown assistance included with your rental, our Roadside Assistance Plus (or Premium Roadside Assistance) service covers any non-mechanical issue you may face. This product removes ancillary costs that may be associated with a vehicle breakdown, such as jump starts or towing fees. When selected, RSN will be included on your signed rental agreement at the beginning of your rental. It will be charged at the end of the rental along with any outstanding rental charges.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We offer a wide variety of coverage options to ensure complete peace of mind when you are renting with us.
Click through each product to learn more.
- Super Collision Damage Waiver (SCDW)
- Personal Accident Insurance (PAI)
- Windscreen Cover
- Roadside Assistance Plus
- Super Theft Protection
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Windscreen Protection reduces your windscreen excess to zero which means if there's new, non-negligent damage to the windscreen of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Unlike our other protection options, you won't be able to choose this ahead of time unless with Avis Inclusive, so please ask about it at the station when you arrive.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You may already be covered with your own travel insurance, but if not, Budget can provide you with additional cover following an accident, including emergency medical care, transportation, lost luggage and cover for unexpected costs. We’ve partnered with AIG to offer you and your passengers first-class protection for personal injury and emergency medical support and transport.
At the rental counter, you can add Personal Accident Insurance or Super Personal Accident Insurance.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
TP is our Theft Protection package. This product reduces your excess which means if your rental vehicle is stolen, you will pay a significantly reduced cost, if any cost at all. Check the excess amount indicated on your rental agreement to learn the maximum amount the driver would be liable for in the event that the vehicle is stolen. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
CDW is our Collision Damage Waiver. This product reduces your excess which means if there's new, non-negligent damage to the outer body of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.
Discover even more about your protection options on our website.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Your invoice is calculated based on the items presented on your rental agreement at the beginning of your hire. An estimated amount is presented to you for your acceptance, so please carefully review this document prior to leaving the station with your vehicle.
Your invoice will also contain any applicable additional charges such as refuelling, damage repair costs, or additional days' fees.
If you have any additional questions, or something just doesn't add up, please use the below contact buttons to speak with a member of our customer service department.
If you have questions about your reservation or would like to make, amend or cancel a reservation, you may do so on our website, via e-mail to our operations team, or reach out to our live chat team using the icon below.
The below numbers are free from a UK BT landline; calls from mobiles will be charged at your network’s chosen rate.
Reservations – Pre-rental enquiries – Open Monday to Friday, 0800 – 1700
Please use this number for enquiries before reserving your hire vehicle: 0808 284 4444
Email: reservations@budget-emea.com
Customer Services
Please use this number for enquiries after your rental has taken place. 0808 284 3455 (08:00 to 16:00, Monday to Friday). Freephone from UK BT landlines. Calls from mobiles will be charged at your network’s chosen rate.
Email: uk.budgetcustomercare@abg.com
Personal Accident Insurance Claim
To make a Personal Accident Insurance (PAI) claim, please call 0345 602 9429.
24 hour Roadside Assistance
Please use this number if you breakdown in the UK or need help on the road.
Open: 24 hours a day, 7 days a week
Law Enforcement Enquiries
Contact us by post
Avis Budget UK Limited
Avis Budget House
Park Road
Bracknell
Berkshire
RG12 2EW
United Kingdom
Dispute resolution
We are a member of the British Vehicle Rental & Leasing Association (BVRLA). If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. These organisations independently review disputes with no additional cost to you.
Our service teams are happy to help you in any way that we can. If you have a specific question, first try using the search bar for an answer. If the article you find does not fully answer your question, or you would like further assistance, you will be provided with an opportunity to contact us through live chat, e-mail or telephone with the correct department based on the question you are asking by using the icons at the bottom of the article during office hours.
If you have questions about your reservation or would like to make, amend or cancel a reservation, you may do so on our website, our app, via e-mail to our Reservations team: UK.Reservations@abg.com, or via phone using the icons below.
If you are currently on rental and need immediate roadside assistance, please refer to the contact numbers located on your rental documentation.
If you are unable to find an answer to your question, and would like to speak with one of our dedicated departments, please click here.
If you would like to make any changes or updates to your invoice, please contact our Customer Service Team using the icons below. Please be aware that only the named driver of the rental, or authorised individual at your company may request changes to be made to an invoice.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.