Yes, of course. In countries that offer this service, we are happy to adapt any car that allows us to fit hand controls. This is generally an automatic vehicle. Simply call our reservations team and we will be happy to help, providing you give us at least 48 hours' notice. Adapting a vehicle won't cost you a thing because we want you to enjoy the perfect journey without any stress. Further information about hand controls can be found here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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The value of the pre-authorisation hold varies depending on the rental country, the rental location and the rental conditions.

To find out more about the amount and the possible exceptions or conditions of your pre-authorisation hold, please select your rental country from the below table:

If you have already rented and have additional questions regarding the pre-authorisation or its release, you can find more information here.
 

We understand plans can change or you might change your mind. Whether you want to upgrade your vehicle or add extra comforts, it's effortless updating your booking.

Simply go manage your booking, or contact us. You won't be charged for any updates, but if you upgrade with higher value services you will pay the difference. We will inform you of any change in the price before making the change. If you downgrade, we unfortunately can't repay the difference so please choose carefully. The difference can however be used at the counter to reduce costs of additional services and products.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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The Premium Location Fee, which is included in your booking quote, helps to cover the extra operating costs incurred at premium locations such as airports, train stations and city centres. While the Premium Location Fee, also known as the City Supplement or Airport Surcharge, is included in your reservation quote, it is also applied as a percentage to any additional counter products selected at the rental location. For clarity, this is itemised on the rental agreement and invoice. Don't worry, this is not a duplicate charge and the itemised line may include the quoted portion from booking as well as any portion for additional selected items.

Should you have any other questions about how your invoice was calculated, click here or reach out using the icons below.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We always have several active offers to meet our customers needs. Discover our latest offers here. If you have any questions about the offers, please contact us using the icons below and we are happy to help.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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If you have already booked your hire vehicle, you will find our contact details in your booking confirmation email. Or simply look up your nearest hire station. If you still have your hire vehicle and would like to change or extend your hire or request anything else, you will find the contact details on the first page of your rental agreement. Alternatively, you can contact us using the below icons.

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We offer you a couple of ways to pay to make it easy. You can pay online now or pay on collection and we'll charge you at the end of the hire. The choice is yours.

We accept Visa, MasterCard, American Express and Diners/Discover credit or charge cards. We do accept debit cards in some locations, however this varies so please be sure to check out our location specific terms and conditions. for information on the specific location you are headed to. We don't accept cards with Visa Electron, American Express Travellers Cheque cards and Pre-Paid cards – even if they carry the American Express, Visa or MasterCard logo. Germany issued Maestro cards are only accepted in Germany. Two payment cards may be required at the counter for higher-value vehicles; if you've booked online, or over the phone, this will be highlighted on your booking confirmation.

Remember – the name on the card must match the driving licence of the main driver.

Need more advice? Contact us using the icons below.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Breakdowns, however unlikely, may happen but don't worry, we won't leave you behind.

If you need to call for roadside assistance, you must only call us or our roadside assistance provider.

Breakdown Assistance:

• 0800 200 888  (UK callers, Free from a UK BT landline; calls from mobiles will be charged at your network's chosen rate. Lines open 24/7)
• +44 175 384 9068   (Calls from abroad, international rates may vary) 
• If you are renting abroad, contact details can be also found on the first page of your rental agreement, or inside the vehicle. 

Don't worry if you do not have our Roadside Assistance Plus. We offer 24 hour emergency breakdown assistance in case you have a mechanical breakdown or are involved in an accident. No matter where or when, we will be there. Please note that our standard breakdown assistance will not cover every situation and additional charges could be also added to your final invoice. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade tofull roadside support.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Any miles or points you collect will usually appear on your next statement. However, it can take a little longer. Rest assured your credits will show up on the following statement, at the latest. If for any reason your credits do not appear you can add them here . If they still have not appeared after this, please contact us using the icons below.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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On your rental agreement you can find the date and time when the rental period ends and the address of the Budget location the car needs to be returned to.

We will send you an automatic reminder SMS before the rental car is due to return. 

In case you cannot return the car on time, you have the opportunity to extend the rental without attending the rental location. Please reply to our SMS with the new return date and make sure that the additional charges for the extension are available on your account. 

If your rental exceeds the 28 days, it means you have a long-term rental and a new rental agreement should be opened. Please see details here.

In case you would like to discuss your rental extension, you can send us an email or call us during working hours (Monday-Friday 9 AM – 4 PM, CET time +01:00), please make sure including your rental agreement number or the plate number of the car in your email or have this data available before the call.

In case the rental country does not appear in the list above, please contact the rental location.

On our website you can only book one hire car at a time. That's not to say you can't reserve more hire cars. Simply make a separate booking. Please remember that if you need more than one car for the same rental period and location they must be under two different drivers name. Please also remember that all rental requirements must be met for the other drivers as well. If you need assistance making or amending a booking, please contact us.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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You certainly can. We understand you might need your hire car for longer than 28 days, so we offer our Long-Term car-hire service to make it easy and hassle free.  Contact us if you'd like assistance making or amending your booking.

Choose from our range of hire cars online. There's no need to leave a deposit and no other strings attached, just the open road ahead. Better still, the longer you keep the hire car the more money you save.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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To hire a car in the UK, you need to be at least 23 years of age at the moment of collecting the vehicle and have held a driving licence for at least one year. If you or any of your additional drivers are under the age of 25, you'll need to pay an extra fee per day. The amount depends on where you hire a car, because the law and insurance terms vary between countries. If the location charges a premium fee, it could cost more. The minimum age you can hire a car also varies from country to country. You can find specific information in our terms and conditions or contact us using the below icons. Under the age of 25, you can hire cars from Group A (e.g. Hyundai i10), Group B (e.g. Ford Fiesta), Group C (e.g. Seat Leon), Group E (e.g. Vauxhall Astra), and Group I (e.g. VW Golf (auto).

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If you booked using your payment card, you will receive an invoice which is simply for your records. At the bottom of the invoice, it should say: No payment necessary. The amount due will be charged to your credit card.

If you would like to know more about how your invoice was calculated please click here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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If you're not sure what some of the entries on your invoice refer to, we are happy to help. Please use the below icons to chat, e-mail or phone our customer care department, or click here for more info.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Yes, if you have Personal Accident Insurance. It also covers you and your passengers if you’re injured in an accident, plus any damage to your personal belongings. Personal Accident Insurance isn’t automatically included with your rental, but you can purchase it over the counter when you collect your hire vehicle. The cost varies depending where you hire your vehicle. Find out more by using the live chat option below . Before you take out Personal Accident Insurance, it’s worth also finding out whether your existing travel insurance already covers you.

Discover more about your protection options.

Don’t forget to review the terms and conditions , which include everything you need to know ahead of your journey as well key points full details of your Personal Accident Insurance Coverage.

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We're sorry that you've had to cancel your booking with us. Please first ensure that you have read our Booking Conditions for information on cancellation fees. Once your booking is cancelled, contact us using the icons below to request your refund. Any funds that are to be refunded can take up to 5-7 working days from the date they are processed. If there are any extraordinary circumstances that may affect the above timeframe, our customer care team will let you know. If you have cancelled your booking on the same day you created it, there is nothing to refund as the charges would not have been made until midnight. Any item listed on your statement in this case will be a pre-authorisation hold, not a debit.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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At the start of your rental, we will ask your card issuer to hold a sum of money for us. This is a temporary hold against the funds you have available on that card. We do not charge your card and no money is taken from your account. Your card issuer will usually present this authorisation hold as a pending transaction that reduces the money you have available to spend.

For further information about the pre-authorisation and the value of the authorisation hold, please click here.

Unfortunately no, the name on the rental agreement, the "named" or "main" driver, must remain as it has been reserved.  Should the main driver be unable to drive the vehicle or pick up the reservation, the rental must be cancelled and re-booked under the new designated name at current pay at location rates.  Please note that for any cancelled reservations there may be cancellation fees as set out in our booking terms and conditions. 

If the rental has already begun, you may wish to add an additional driver so that another individual can drive the vehicle, however the named driver cannot be changed.

When you arrive at Heathrow Airport (see here for Terminal 5) and you have collected your luggage from the luggage reclaim we would ask that you call ahead for a shuttle bus and it will depart from our office to collect you from the terminal you arrived at and take you to our Avis Budget office at the airport. It can take approximately 10 to 15 minutes for the shuttle bus to reach the terminal you arrived at, dependent upon road traffic, hence the request to call in advance due to the current situation and environment.  Our buses do run on a schedule to each terminal 7 days a week between the times of 5:30am to 11:30pm daily, but by calling ahead we will be aware of your arrival. The number to call is 0208 754 7150.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Already planned a trip? Check your booking.