Need some help?

The safety of our customers and staff is of paramount importance to us. If you are due to return your UK hire car but have been told to self-quarantine or have tested positive for COVID-19, please contact our UK Operations Support Team (  as soon as possible. Please ensure that your hire car is parked in a safe and secure location where no fines will be obtained. Please take photos of the fuel and mileage readings and include them with your email to our UK Operations Support Team.  Your rental will remain open until the vehicle is returned back to one of our UK rental stores. Once you have contacted us, the rental will be frozen for the isolation period remaining, we will require a photo of the mileage and fuel level at the time and confirmation that you are required to isolate.  Please note this applies to UK rentals only.  If your rental has taken place outside of the UK please contact the relevant store directly for advice. 

For our up-to-date Coronavirus information and advice, please check here.

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Avis Budget UK Limited | Registered office: Avis Budget House, Park Road, Bracknell, RG12 2EW | Registered in England (Reg #: 802486)

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