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Should you need to cancel a prepaid booking that was made directly with us, we are waiving cancellation fees as long as the booking is cancelled up to 24 hours prior to the day your rental begins. If you cancel your reservation through our website, at any point prior to the day of rental itself, your refund will be processed in full immediately and should reach your account within 10 days. To amend or cancel an existing booking, you can manage your booking here.

Please note that should you cancel within 24 hours or on the day the rental is due to begin, you will receive a full refund minus the lower of i) 1 day of your booking or ii) a fixed fee depending on the country you booked in (£60, €65, CHF76).  If you do not cancel and fail to show up, no refund will be provided and a fee may apply.

For "pay on collection" or "pay later" bookings, there will be no cancellation fees up until the time the rental is due to begin.


Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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