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Should you need to cancel a prepaid (Pay Online) booking that was made directly with us, we are waiving cancellation fees as long as the booking is cancelled up to 48 hours prior to the day your rental was due to begin. Your refund will be processed in full immediately and should reach your account within 5 days. To amend or cancel an existing booking, you can manage your booking here.

Please note that should you cancel within 48 hours of the day your rental was due to begin, you will receive a full refund minus the lower of i) 2 days of your booking, or ii) a fixed fee depending on the country you booked in (£60, €65, CHF76). If you do not cancel and fail to show up, no refund will be provided and a fee may apply.

For "pay on collection" or "pay later" bookings, there will be no cancellation fees up until the time the rental is due to begin.


Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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